Privacy Policy.
Effective Date: May 17, 2026
This privacy policy (the “Policy”) explains how BEND National Veteran & DOT Exam Center LLC (“we,” “us,” or “our”) collects, uses, stores, and safeguards your personal information. Please read this Policy carefully before using our website bendexamcenter.cloud (the “Site”). By accessing, browsing, or using our Site, you agree to the collection and use of information in accordance with this Policy.
Information We Collect
We collect several types of information from and about users of our Site, including information that may directly or indirectly identify you as an individual. This information falls into three general categories.
Information You Voluntarily Provide to Us
When you interact with our Site, you may choose to provide certain personal information. This includes information you provide when you complete an online appointment request form, send us a message through our contact page, subscribe to any email communications we may send, or otherwise transmit information to us via the Site.
The specific types of information you may voluntarily submit include, but are not limited to: your full name, email address, telephone number, physical mailing address, date of birth, insurance information, preferred appointment dates and times, and any message, question, or other information you choose to include in your correspondence with us.
Information We Collect Automatically
When you navigate through and interact with our Site, we may use automatic data collection technologies to gather certain information about your equipment, browsing actions, and patterns. This information generally does not reveal your specific identity but may include things such as your Internet Protocol (IP) address, browser type and version, operating system, referring website addresses, pages you view on our Site, the dates and times of your visits, and other similar usage data. This information helps us to improve our Site and deliver a better and more personalized experience.
Cookies and Similar Tracking Technologies
Our Site may use “cookies” and other similar tracking technologies to enhance user experience and analyze Site performance. Cookies are small text files that are stored on your computer or mobile device when you visit a website. Cookies help us remember your preferences and understand how you interact with our Site. You may configure your web browser to refuse all cookies or to alert you when cookies are being sent. However, if you disable cookies, some parts of our Site may not function properly.
How We Use Your Information
The information we collect from you serves several essential purposes related to the operation of our business and the provision of our services. Any information we collect from you will be used in a manner that is consistent with this Policy.
Uses Related to Providing Our Services
We use the information you provide to us for the following core purposes: to process your appointment requests and inquiries, to communicate with you regarding your appointment status or any changes to your scheduled services, to register you for any services we offer, to provide you with information, products, or services that you request from us, to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, and to otherwise fulfill the purpose for which you provided the information.
Uses Related to Our Legitimate Business Interests
We also use your information for certain legitimate business purposes, which include: improving our Site, services, and patient experience, monitoring and analyzing usage trends and Site performance, detecting, preventing, and addressing technical issues or security vulnerabilities, and complying with applicable laws, regulations, and legal processes.
Communication and Marketing
We may use your email address or telephone number to contact you regarding your appointment request or to respond to inquiries you have submitted. From time to time, we may use your contact information to send you information about our services or other information that may be of interest to you. You may opt out of receiving non-essential communications at any time by following the unsubscribe instructions included in those messages.
How We Share Your Information
We value your privacy and are committed to maintaining your trust. We do not sell, trade, or otherwise transfer your personal information to outside parties for their own independent marketing or advertising purposes.
However, there are limited circumstances under which we may share your information with certain third parties.
Service Providers
We may share your information with trusted third-party service providers who perform services on our behalf, such as website hosting providers, email delivery services, analytics services, and other technical support functions. These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. We require all such third parties to maintain appropriate security measures to protect your information.
Protection of Our Rights and Legal Compliance
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (such as a court or government agency). We may also disclose your information to enforce our policies, to protect our rights, privacy, safety, or property, and to protect the safety of our users or others.
Business Transfers
In the event that we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as part of such a transaction as permitted by law and/or contract.
Cookies and Third-Party Analytics
We use cookies and similar tracking technologies to collect and store certain information about your use of our Site. This helps us analyze how users navigate our Site, measure the effectiveness of our content, and identify areas for improvement.
Our Site may use analytics services provided by third parties, such as Google Analytics. These analytics providers may use cookies and similar technologies to collect information about your use of our Site, including your IP address, and may transmit this information to their servers in order to evaluate your use of the Site and compile statistical reports. These third parties are contractually restricted from using your information for any purpose other than to provide these services to us.
By using our Site, you consent to the processing of your information by these third-party service providers in the manner and for the purposes described in this Policy. You may disable cookies through your individual browser options; however, please be aware that disabling cookies may limit your ability to use certain features of our Site.
Data Security, Retention, and Special Considerations for Protected Health Information
How We Protect Your Information
We take the security of your personal information seriously and have implemented reasonable physical, technical, and administrative safeguards designed to protect your information from unauthorized access, use, alteration, or disclosure. These measures include, but are not limited to, the use of Secure Socket Layer (SSL) encryption for data transmitted between your browser and our Site, regular security monitoring of our systems, and access controls that limit who within our organization may access your information.
However, no method of transmission over the Internet or method of electronic storage is one hundred percent (100%) secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Any transmission of personal information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the Site.
How Long We Keep Your Information
We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it in accordance with applicable laws.
Protected Health Information
Important Note Regarding Medical Information: Our Site is a tool for scheduling appointments and general inquiries. We strongly encourage you not to submit any detailed medical information, medical records, or other protected health information through our general contact forms or standard website communication channels. If you need to share medical information with us, we will direct you to use a more secure, HIPAA-compliant method of communication. Any medical information voluntarily submitted through our standard contact forms may not be fully secure.
For more detailed information about your rights regarding your protected health information, please refer to our separate HIPAA Notice of Privacy Practices, which is available upon request.
Your Rights and Choices Regarding Your Information
Depending on your jurisdiction of residence, you may have certain rights regarding the personal information we maintain about you. These rights are not absolute and may be limited by applicable law.
Your Rights May Include the Following
- The Right to Access. You may have the right to request a copy of the personal information we hold about you, including information about the categories of information we collect, the sources from which it is collected, the purposes for which it is used, and the third parties with whom it is shared.
- The Right to Correction. You may have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- The Right to Deletion. You may have the right to request that we delete your personal information from our records, subject to certain exceptions permitted by law (such as when the information is necessary to comply with a legal obligation or to complete a transaction for which it was collected).
- The Right to Opt Out of Certain Uses. You may have the right to opt out of certain uses of your personal information, such as the use of your information for marketing purposes.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the contact information provided at the end of this Policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law. To protect your privacy, we may ask you to verify your identity before fulfilling your request.
Opting Out of Communications
If you no longer wish to receive promotional or marketing emails from us, you may opt out by following the “unsubscribe” instructions contained in any such email.
Children's Privacy
Our Site is not intended for children under thirteen (13) years of age. No one under age 13 may provide any information to or on the Site. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Site, including any appointment request forms, or provide any information about yourself to us. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information promptly. If you believe we might have any information from or about a child under 13, please contact us using the information provided at the end of this Policy.
Third-Party Websites and Links
Our Site may, from time to time, contain links to third-party websites for your convenience and reference. We are not responsible for the privacy practices, content, or security of any such third-party websites. Once you leave our Site, this Policy no longer applies, and your interaction with any linked website is governed by the privacy policy of that third party. We encourage you to carefully review the privacy policies of any website you visit.
Changes to This Privacy Policy
We reserve the right to modify or update this Policy at any time, for any reason, without prior notice to you. Any changes we make to this Policy will be posted on this page, and the “Effective Date” at the top of this Policy will be revised accordingly. Your continued use of our Site after any changes to this Policy constitutes your acceptance of those changes. You are responsible for periodically visiting our Site to check for any changes.
Contact Information
If you have any questions or concerns about this Privacy Policy, our privacy practices, or your dealings with our Site, please contact us at:
Mail: info@bendexamcenter.cloud
Tel: +1 (614) 657-5157